We supply telephone surveys to the market research and marketing sector, acting as a leading partner for international telephone work.
Our telephone centre operates multi-lingual, world wide, covering all time zones around the clock.
Our Brighton based telephone centre draws on dynamic staff from broad multi-cultural and professional backgrounds. We are working in teams to an industry leading performance based standard delivering cost effective, insightful, quality interviews and data.We are using 40 CATI stations to conduct research interviews, including:
- customer satisfaction;
- competitor intelligence & profiling;
- mixed method: email, web, telephone;
- business to business (specific Digital Sector & Information Technology expertise);
- business to consumer (from opinion leader to manufacturing floor, we know how to approach your target)
- working with publishers, advertising and PR companies to generate highly newsworthy content to create ongoing website forum and community spaces.
Committed to excellence we fully abide by the Market Research Society Code of Conduct. We provide full-service market research services where required and help with:
- understanding your business information requirement;
- translating business objectives into research objectives;
- effective questionnaire development;
- data analysis and reporting;
- communicating and implementing research findings throughout the organisation.
All interviews are entered into an online data collection tool which allows for complex question routing and original verbatims to be recorded in real-time. The information is often immediately shared with our clients in order to provide feedback. Best practice can be shared and corrective action can be taken, e.g. in a business to business environment. Full data processing and reporting in table format and visual presentation of results are provided.
For further information and a project quote please contact alex.russell@qualifa.co.uk or call 0203 195 0001
